NOOSA PREMIUM TRANSFERS
Our Frequently Asked Questions
We have you covered with our reliable, friendly service and a touch of luxury. Sit back and relax as we transport you to your destination safely and in premium comfort.
ARE THERE ANY PROVISIONS FOR THE SAFETY AND COMFORT OF YOUNG CHILDREN DURING TRANSPORTATION?
We understand that the safety and comfort of young passengers is of the utmost importance. We are pleased to offer complimentary baby and booster seats, ensuring that your special journey is not only a luxurious experience, but also a safe one. Please inform us of your specific requirements at the time of booking, and our dedicated team will ensure that our exclusive fleet of vehicles is fully equipped to meet your needs.
IS IT POSSIBLE TO MAKE ADJUSTMENTS TO MY PREVIOUSLY SCHEDULED RESERVATION?
Plans can change. We appreciate that, and are happy to accommodate any changes to your previously scheduled reservation, as long as we are notified at least 24 hours in advance. Please contact our dedicated team to make any necessary adjustments to ensure a seamless and enjoyable experience.
IS IT POSSIBLE TO CANCEL A PREVIOUSLY SCHEDULED RESERVATION AND RECEIVE A REFUND?
We know that unforeseen circumstances may arise and cancellations may be necessary. We are happy to accommodate any cancellations made at least 24 hours prior to the scheduled transfer time. We will provide a full 100% refund with no additional administration fees. Please contact our dedicated team to make any necessary cancellations.
IS THERE A REMINDER SERVICE AVAILABLE TO ENSURE THAT OUR SCHEDULED RESERVATION IS NOT MISSED?
Punctuality and reliability are two of the things we pride ourselves on. Upon booking, our valued clients will receive an email detailing their transfer and payment confirmation. On the day of the transfer, our dedicated team will send a text message to notify you that our driver is on the way, and that they will arrive on time as scheduled. This ensures that our clients can have peace of mind, knowing that their transportation needs are taken care of.
HOW IS YOUR COMPANY EQUIPPED TO HANDLE FLIGHT DELAYS OR CANCELLATIONS?
Being experienced around airports, we understand that flight delays and cancellations can be a source of stress and uncertainty. We assure you that there is no need to worry. Please contact us directly by phone at 0447 403 585 to inform us of any changes to your flight schedule. Our dedicated professionals are highly flexible and will work to rearrange our schedule to ensure that we are there to pick you up promptly upon your arrival. We take pride in providing you with seamless and reliable transportation services.
HOW DO WE LOCATE OUR DESIGNATED DRIVER UPON ARRIVAL AT THE SUNSHINE COAST AIRPORT?
Upon arrival at the Sunshine Coast Airport, please look for our professional and friendly driver in the baggage claim section. They will be holding a sign bearing your name for easy identification. Our driver will assist with the collection of your luggage and guide you directly to your pre-booked premium vehicle, ensuring a smooth and seamless transition from airport to destination. Our commitment is to provide you with the highest level of luxury transportation services.
ARE CUSTOM ITINERARIES AVAILABLE FOR PRIVATE TOUR BOOKINGS?
Our clients often have specific destinations and preferences in mind. We offer complete flexibility and customisation on all private tours, whether it be a half-day or full-day tour. To ensure that we can cater to your preferences, please contact us with your desired itinerary, and our dedicated team will work to schedule in times, locations, and availability that suits your requirements. We pride ourselves on providing a truly personalized and luxurious transportation experience.
ARE MULTIPLE PICKUPS AVAILABLE FOR WEDDING DAY TRANSPORTATION?
A wedding day is a special and memorable occasion, and we are dedicated to ensuring that all aspects of transportation are taken care of. We offer the flexibility of multiple pickups for your special day. All you need to do is contact us to pre-arrange your transportation needs. We will be at your beck and call to ensure that your family and guests are picked up from various locations and transferred to your ceremony on time, so that you can focus on enjoying your special day.
IS IT POSSIBLE TO HAVE ADDITIONAL LUXURY VEHICLES FOR WEDDING DAY TRANSPORTATION?
At Noosa Premium Transfers, we understand that your wedding day is a once-in-a-lifetime event and we are committed to ensuring that every aspect of your transportation is taken care of. We are pleased to offer additional luxury vehicles, if required, to ensure that your entire wedding party arrives in style. Should you require transport for extra family and friends, we can provide an identical luxury Mercedes Benz V-Class 250d, ensuring that everyone arrives at the ceremony in the epitome of luxury and comfort. Please let us know if you require additional vehicles and we will be happy to accommodate your needs.
ARE TRANSFERS AVAILABLE TO DESTINATIONS NOT LISTED ON YOUR PRICE LIST?
Our range of clients is many and varied, and often have destinations in mind that are not listed on our price list. We pride ourselves on providing a truly personalised and premium service, and we are happy to accommodate transfers to any destination of your choice. To arrange a quote for destinations not listed on our price list, please contact us and our dedicated team will work with you, to provide a tailored transportation solution that meets your specific needs.
